Frequently Asked Questions
Find answers to your frequently asked questions about Surface Hotels.
Perks and Rewards
- Make sure you're logged into your account.
- Make sure your hotel has availability for your new dates.
- Check the cancellation policy to ensure you won't be charged for your cancelled stay.
- Create a new reservation.
- After you've received confirmation of your new reservation, cancel your old one.
In case you haven't found the answer for your question please feel free to contact us. Our customer support will be happy to help you.